NEXA Service, Rampally in Hyderabad becomes the Company’s 4,500th Service touchpoint.
06 Jun 2023 | 3770 Views | By Autocar Professional Bureau
Maruti Suzuki India has further widened its service network to reach 4,500 touchpoints in the country.
Hisashi Takeuchi, Managing Director and CEO, Maruti Suzuki India said, “Over the years, we have earned customer trust and loyalty with the high quality of products and after-sales service. Having over 4,500 service ...
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Maruti Suzuki India has further widened its service network to reach 4,500 touchpoints in the country.
Hisashi Takeuchi, Managing Director and CEO, Maruti Suzuki India said, “Over the years, we have earned customer trust and loyalty with the high quality of products and after-sales service. Having over 4,500 service touchpoints across 2,271 cities reflects our resolve to enhance customer delight.”
Recent initiatives
In FY 2022-23, Maruti Suzuki activated 310 service touchpoints which is the highest-ever in a financial year. Many of these service touchpoints were added in the non-urban markets to serve customers even in the upcountry locations.
Maruti Suzuki has also introduced several innovative formats for customer convenience. These include seven-day-a-week and night service facilities at select workshops, Doorstep Service Facility, specially designed ‘Service on Wheels’, Maruti Mobile Support, Quick Response Team to provide customers with flexibility of availing services as per their convenience. Further, the Company continues to add newer ways to connect with customers. The Company introduced the Maruti Suzuki Sales and Service Point (MSSSP) initiative for rural markets. In urban areas, small workshops offering dry wash services in commercial locations were established to help customers.