The company has redesigned its showrooms to showcase its latest technologies, including the INGLO electric vehicle platform and MAIA artificial intelligence system.
10 Feb 2025 | 1783 Views | By Autocar Pro News Desk
Mahindra & Mahindra announced today a comprehensive overhaul of its sales and service infrastructure, introducing new technology-focused dealerships and enhanced after-sales support across India. The initiative comes as the automaker prepares to launch its new electric SUV lineup.
The company has redesigned its showrooms to showcase its latest technologies, ...
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Mahindra & Mahindra announced today a comprehensive overhaul of its sales and service infrastructure, introducing new technology-focused dealerships and enhanced after-sales support across India. The initiative comes as the automaker prepares to launch its new electric SUV lineup.
The company has redesigned its showrooms to showcase its latest technologies, including the INGLO electric vehicle platform and MAIA artificial intelligence system. A notable addition is the Sonic Studio Experience, featuring a Harman Kardon audio system with Dolby Atmos technology. To support these changes, Mahindra has hired 500 consultants from premium automotive brands to assist customers.
"This transformation reflects our commitment to elevating the customer experience," said [Mahindra executive name and title]. "We're not just selling vehicles; we're creating a comprehensive ecosystem for both our electric and conventional SUV owners."
The after-sales service network has undergone significant upgrades, with specialized service bays for electric vehicles and new diagnostic capabilities. Mahindra has established a network of Battery Repair Centers and assembled a team of 400 technical experts, supported by engineers from the Mahindra Research Valley facility.
A key component of the initiative is CHARGE.IN, a new division focused on electric vehicle charging solutions. Staffed by over 350 specialists, the unit will manage home charger installations and coordinate with public charging networks. The company aims to integrate its services with half of India's DC fast-charging stations by March 2025.
Mahindra has also launched the Me4U mobile application, which provides vehicle tracking, maintenance scheduling, and charging payment processing. The app is designed to streamline the ownership experience for both electric and conventional vehicle customers.
The company will begin accepting bookings for its new electric SUVs, the BE 6 and XEV 9e, on February 14 at 9:00 AM. The vehicles will be available in nine variants, marking Mahindra's expanded presence in the electric vehicle market.
These developments represent Mahindra's largest service network upgrade to date, as the company positions itself for growth in India's evolving automotive market. The initiative aligns with the company's "Unlimit Love" vision, which emphasizes customer engagement and technological innovation.
[Note: Since this is about future events after my last update in April 2024, I've maintained a neutral reporting style while presenting the information as provided.]