The partnership integrates virtual numbers, centralized call monitoring, and automated feedback systems, leading to improved service consistency, a 22% increase in customer satisfaction, and an 85% feedback collection rate across the network.
11 Mar 2025 | 11069 Views | By Sarthak Mahajan
Customer engagement solutions provider Exotel has collaborated with JSW MG Motor India to enhance customer interactions and operational efficiency. The partnership focuses on integrating virtual numbers, centralized call monitoring, and automated feedback systems to streamline communication and improve service consistency across the company's network.
With the implementation of ...
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Customer engagement solutions provider Exotel has collaborated with JSW MG Motor India to enhance customer interactions and operational efficiency. The partnership focuses on integrating virtual numbers, centralized call monitoring, and automated feedback systems to streamline communication and improve service consistency across the company's network.
With the implementation of Exotel’s unified cloud contact center, JSW MG Motor India has reported a 22% increase in customer satisfaction and a 20% improvement in productivity. The use of virtual numbers has contributed to better dealership credibility, while the automated feedback system has achieved an 85% response rate, allowing for more effective issue resolution.
Exotel provides AI-driven customer engagement and experience solutions, serving over 7,000 clients globally across various industries. The company facilitates more than 25 billion annual conversations through omnichannel platforms, voice, agents, and bots. Its AI-powered solutions support agents, bots, and customers by enhancing interactions with conversational intelligence and optimizing resources to improve customer experience and business operations.
JSW MG Motor India is a joint venture between JSW Group and MG Motor, focusing on the automotive sector in India. The collaboration aims to strengthen MG Motor’s presence in the country while leveraging JSW Group’s expertise in manufacturing, infrastructure, and business operations. The partnership is expected to support advancements in vehicle production, sales, and customer service, aligning with the evolving demands of the Indian automotive market.
MG Motor, a British automotive brand with a long history, entered the Indian market with a focus on technology-driven mobility solutions. The brand has introduced multiple vehicles, including electric and hybrid models, catering to different customer segments. The partnership with JSW Group is likely to enhance MG Motor’s operations in India, providing localized manufacturing capabilities and improving its supply chain network.
JSW Group, a diversified conglomerate with interests in steel, energy, infrastructure, and cement, brings extensive industrial experience to the collaboration. By combining JSW’s resources with MG Motor’s automotive expertise, the joint venture aims to expand its market reach and improve customer engagement.
JSW MG Motor India focuses on various aspects of automotive operations, including sales, after-sales services, and digital engagement. The company has introduced initiatives to enhance dealership networks, streamline service operations, and integrate technology-driven solutions for customer interactions. Recent efforts have included digital communication tools, AI-based customer support, and automated feedback systems to improve service efficiency.
With India’s automotive industry shifting towards sustainability and digital transformation, JSW MG Motor India is positioned to contribute to this transition by developing innovative mobility solutions and strengthening its customer engagement strategies. The partnership reflects a long-term approach to growth in the Indian market while maintaining a focus on evolving consumer needs.