Carmaker offers contactless experience, integrates its 137 sales and 116 service touchpoints; customers can choose their preferred dealership while booking online
27 Apr 2020 | 9320 Views | By Autocar Professional Bureau
Volkswagen is digitising its sales and service portfolio, thereby offering customers the flexibility to choose their preferred model at their comfort and convenience. The online retail process is simple, hassle-free and provides an end-to-end contactless experience. From a customer displaying interest, to a conversation with the sales consultant up till ...
This is an Autocar Pro Plus article. Subscribe to continue reading.
Volkswagen is digitising its sales and service portfolio, thereby offering customers the flexibility to choose their preferred model at their comfort and convenience. The online retail process is simple, hassle-free and provides an end-to-end contactless experience. From a customer displaying interest, to a conversation with the sales consultant up till the vehicle handover process, will be conducted virtually. In India, Volkswagen currently offers the Polo, Vento, T-Roc and Tiguan Allspace models for sale.
In line with its endeavour to be future-ready, the German carmaker integrated its 137 sales and 116 service touchpoints and enables customers to choose their preferred dealership while booking online. To book a car or service product, customers can visit Volkswagen India’s website and browse through the range of models on display, gather product details and the relevant pricing information. Similarly, to book service products customers can fill personal details and their requirements online for the service team to deliver the request at the customer’s preferred timeslot. Customers can also opt for pick-up and drop off services basis their convenience to visit a dealership or workshop. For a secured transaction, verification will be authenticated through an OTP generation by the preferred dealership.
Commenting on the initiative, Steffen Knapp, Director, Volkswagen Passenger Cars India said, “At Volkswagen, digitalisation has been the core principle of our strategies. With the launch of our simple, secure and user-friendly online retail platform, we are pushing the boundaries of end-to-end retail sales and strengthening our commitment to customers. We aim to provide our customers the flexibility in choosing their preferred Volkswagen product through a contactless channel.”
To instill confidence in employees and customers, all Volkswagen facilities across the network along with the vehicles will be thoroughly sanitized on a regular basis for their safety.