The Skoda Service Challenge is a national-level competition that evaluates parts managers, diagnostic and master technicians, service technicians and service advisors among others.
20 Jan 2023 | 3935 Views | By Autocar Professional Bureau
Skoda Auto India has awarded teams and individuals from the company and its partners who have enabled immaculate customer service and satisfaction. The carmaker announced the winners of its 2022 Skoda Service Challenge contest.
The Skoda Service Challenge, which was instituted in 2011, is a national-level competition that evaluates ...
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Skoda Auto India has awarded teams and individuals from the company and its partners who have enabled immaculate customer service and satisfaction. The carmaker announced the winners of its 2022 Skoda Service Challenge contest.
The Skoda Service Challenge, which was instituted in 2011, is a national-level competition that evaluates parts managers, diagnostic and master technicians, service technicians, and service advisors among others. The goal is to encourage, motivate and inculcate a sense of pride and belonging among personnel who work in the service area of Skoda’s partners and dealers.
From the 752 initial participants in 2021, the 2022 contest saw 1,161 initial participants from dealerships across India in online rounds held in August 2022, followed by face-to-face regional rounds in September 2022. The top 10 individuals from the five categories competed in the finals held at Skoda Auto-Volkswagen India’s Training Academy in Pune on January 18, 2023. The competition consisted of several rounds of tests assessing participants on theory, practical and soft skills.
The winners:
Petr Solc, brand director, Skoda Auto Indiam, who handed over a trophy and a token of appreciation to the winners, said: "Our customers are at the centre of everything we do. One of the many ways we ensure customer delight is by having people and partners who ensure a Skoda customer is always satisfied and has a hassle-free ownership experience. This is the sole reason we host the Skoda Service Challenge. To acknowledge, value and reward the men and women who represent our brand to our customers. It is their work and efficiency that keeps our customers satisfied. They are one of the key enablers in our goal of Accelerating Growth in 2023 and in ensuring that customer-centricity and the Skoda brand are synonymous.”
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