April 17, 2013: MyTVS, a TVS Automobile Solutions’ brand, has announced its entry into another customer-centric car service business, Certified Used Car Warranty. The service can be availed by car owners any time after the expiry of the OEM’s warranty and can be rolled over up to 7 years or 100,000km, whichever is earlier. The new service, launched first in Kolkata today, will subsequently be taken to other parts of the country.
The service has under two plans on offer. Plan A is offered to cars that are up to 5 years old or have run less than 60,000km from the date of first sale. Plan B is for cars up to 7 years old or which have clocked less than 100,000km from the date of first sale. As a promotional offer for customers who avail the extended warranty, services will be provided with 24x7 emergency roadside assistance support during the warranty period, free of cost.
Launching the service, Sanjay Nigam, president & CEO, TVS Automobile Solutions, said: "Kolkata is a key market for our business and expansion plans and we are happy to launch this service first here. We feel that this service will add a lot of value to car customers in terms of controlling maintenance expenses and will enhance the resale value. With this new service, MyTVS will now be able to provide a gamut of services to multi-brand car customers under one umbrella.”
Speaking on the occasion, Ashish Rajgarhia, director, TVS Rajgarhia Automobile Solutions, the joint venture operation for eastern India, said: “The multi-brand car service business, though new to Kolkata, has been well received by customers. We will be inaugurating our second facility in Kolkata shortly.”
The certified used car warranty service will provide an extensive coverage of parts for cars, subject to a mandatory check-up at the service outlet. The customers will also have the option to choose the services for 6 months and 1-year terms.
At present, MyTVS owns about 70 outlets (including company owned, franchisee and joint ventures across South India, Kolkata and Gujarat), and plans to expand its network to 400 by 2015 across India.
The MyTVS outlet at Kolkata is a 17,000 square feet modern facility. It has 24 bays (including mechanical and body shop) to service cars and top-notch garage equipment for speedy repairs. This includes 3D wheel alignment, wheel balancing, engine scanner, dust-free paint booth, water wash ramp, nitrogen inflator, and AC gas re-charger.
Photograph (L-R) Ashish Rajgarhia, director, Rajgarhia Automobile Solutions; Sanjay Nigam, president & CEO, MyTVS; and Srikanth Srinivasan, business head, 24X7 Emergency Services Business, at the launch in Kolkata.