JD Power awards 5 models from Hyundai Motor India for initial quality

Hyundai Motor India receives 5 model-level awards for the initial quality in JD Power 2019 Indian Initial Quality Study SM (IQS).

As per the study, Hyundai Santro (54 PP100) ranks highest in the compact segment. In the premium compact segment, Hyundai Elite i20/Active ranks highest with 57 PP100. Hyundai Verna (63 PP100) ranks highest in the midsize segment. Hyundai Venue (52 PP100) ranks highest in the compact SUV segment and Hyundai Creta (63 PP100) ranks highest in the SUV segment.

According to J D Power, initial quality is measured by the number of problems experienced per 100 vehicles (PP100) during the first 2-6 months of ownership, with a lower score reflecting higher quality. The 2019 India Initial Quality Study (IQS) is based on responses from 6,051 new vehicle owners who purchased their vehicle from October 2018 through October 2019. The study includes 66 models from 13 makes. The study measures problems experienced by new vehicle owners during the first two to six months of ownership and examines more than 200 problem symptoms in eight problem categories (listed in order of frequency of reported problems): engine/transmission; heating, ventilation and cooling (HVAC); driving experience; vehicle exterior; features, controls and displays; vehicle interior; audio, entertainment and navigation (AEN); and seats.

SS Kim, MD and CEO, Hyundai Motor India said, “We are overwhelmed and delighted to be ranked as No. 1 in the J.D. Power 2019 India Initial Quality StudySM (IQS) for 5 of our trendsetter brands. As a Customer-Centric organisation, we are committed to deliver the top quality products to our customers offering Quality Time to make their life a ‘Happy Life’. As a Lifetime Partner and beyond, we will continue to create path-breaking products and foster new manufacturing technologies to stay ahead of time of the Indian automobile industry.”