The OEM says customers will now be able to avail a host of services from an easy-to-interact menu-based chatbot that can be accessed 24x7 on the messaging platform.
15 Apr 2021 | 5584 Views | By Autocar Pro News Desk
Hero MotoCorp, the world’s largest two-wheeler company has announced a new initiative to connect with customers using Facebook-owned WhatsApp, a leading mobile messaging app.
The OEM says customers will now be able to avail a host of services from an easy-to-interact menu-based chatbot that can be accessed 24x7 on ...
This is an Autocar Pro Plus article. Subscribe to continue reading.
Hero MotoCorp, the world’s largest two-wheeler company has announced a new initiative to connect with customers using Facebook-owned WhatsApp, a leading mobile messaging app.
The OEM says customers will now be able to avail a host of services from an easy-to-interact menu-based chatbot that can be accessed 24x7 on the messaging platform. It will offer informative, transactional, and location services through this new initiative, with the objective of providing its new-age, digital-savvy customers a seamless and easy-access engagement.
Commenting on the new accessibility feature, Naveen Chauhan, head – Sales & Aftersales, Hero MotoCorp said, “Hero MotoCorp is committed to providing the best-in-class solutions to our customers. Initiating WhatsApp support is in line with our objective to provide contactless and easily accessible sales & service options. With this new digital initiative, we hope to strengthen our connection with the customers and at the same time ensure hassle-free, timely, and effective solutions at their fingertips.”
To access the feature, customers can scan the QR code available at all Hero MotoCorp customer touchpoints or by calling a dedicated number. Once initiated, customers may start the conversation at any time of the day and avail of a range of services offered by the feature.
Providing real-time services and offering support on a wide range of topics, the feature provides the following key facilities –