The new HDFC Ergo service will enable customers to get their vehicles repaired overnight, wherein the car will be picked up and delivered to the doorstep of the customer.
12 Apr 2018 | 12242 Views | By Autocar Professional Bureau
HDFC Ergo General Insurance Company has today announced an overnight vehicle repair service for its customers in India. The new service will allow customers to get their vehicles repaired overnight by professionals and delivered at their doorsteps.
The company states that the service will allow customers to avoid the ...
This is an Autocar Pro Plus article. Subscribe to continue reading.
HDFC Ergo General Insurance Company has today announced an overnight vehicle repair service for its customers in India. The new service will allow customers to get their vehicles repaired overnight by professionals and delivered at their doorsteps.
The company states that the service will allow customers to avoid the inconvenience, cost of travel in absence of their vehicle and general hassle of driving to and from the garage, and ensure professional repair services at their convenience. The overnight vehicle repair service is currently being offered for private cars and taxis.
Commenting on the launch of the new service, Anurag Rastogi, member of executive management, HDFC Ergo General Insurance Company said, “Customers struggle in getting their cars repaired given the daily schedule they need to follow. At HDFC Ergo we are always looking at new ideas and ways in which we ensure our customers are put at ease. The new service allows customers to get their cars repaired after the regular commuting hours and will be delivered back to their doorstep, making its ready to be used the very next day, without them having to compromise on their commuting routine.”
For availing the overnight vehicle repairs service the customer will be required to register a claim and share photos of the damaged vehicle with the company. This service is only applicable for minor repairs which can be completed in a matter of few hours. The company says customers requesting for the service will be given priority on a first-come-first-serve basis, as the designated workshops are equipped to provide the service only to a limited number of cars per night. Based on repair work required, the vehicle pickup will be scheduled for overnight repairs and will be dropped back at the customer’s doorstep in the morning the very next day.
Currently, the overnight repairs service has been launched in Delhi, Gurugram, Mumbai, Nagpur, Pune, Surat, Vadodara, Ahmedabad, Jaipur, Hyderabad and Chennai. This will be further extended to more cities going forward.