HDFC Ergo introduces virtual claim process

HDFC Ergo General Insurance Company, India’s third-largest non-life insurance provider in the private sector, has launched DIYMotorClaims service, a part of the company's ‘Jaldi Claim’ services. This new service will allow customers to file their motor claims virtually for minor damages of their cars/two-wheelers by simply sharing photographs of their vehicles using HDFC Ergo's Insurance Portfolio Organiser (IPO) Mobile App.

In order to use the  service, the customer will opt for the self-survey option on HDFC Ergo's IPO app on their mobile phone or through the HDFC Ergo website, while intimating a claim. The customer will then be required to provide photographs of the damages to the vehicle along with necessary documents, which will be assessed by the insurance company's central team. Once approved by the central team, the customer will be given the option to opt for instant cash whereby, the approved amount is instantly credited to the customer’s bank account.

For customers not opting for instant cash, the claim amount is given basis the pre-approved assessment to the assigned workshop who can start repairs on the vehicle without any physical survey. This will help individuals file hassle-free claims for up to Rs 20,000,  thus eliminating the need for a physical surveyor’s inspection and reducing the time required to wait for the approval of the claim.

The insurance company says it aims to integrate technological advancements with customer needs, to innovate new products and services for them. The company claims it was the first in the non-life insurance sector to have launched a mobile application, the HDFC Ergo Insurance Portfolio Organiser (IPO) in 2012, which provides users with a plethora of features like locating garages and hospitals through geo-location and renewing policies.

Furthermore, the company has recently introduced new services under the ‘Jaldi Claims’ umbrella for all their products, like the Overnight Motor Repairs service - enabling customers to get their cars professionally repaired overnight and the CamSurvey service - enabling faster claim settlement through the live streaming facility set up at network workshops.